Harrison & Clough Boosts operational efficiency and customer engagement with Sana Commerce
Case Study Overview
The challenge
Harrison & Clough, a century-old distributor of fasteners and fixings, needed a more robust and secure e-commerce platform to empower their internal teams and streamline their operations. Their previous system was plagued by time-consuming maintenance, inaccurate data, and security concerns.
The solution
Partnering with Sana Commerce, they implemented an integrated solution that seamlessly connected with their existing ERP.
The results
With Sana Commerce Cloud, Harrison & Clough saw a significant improvement in their day-to-day operations. Now, 20% of their order lines are generated through their web store, saving their teams an hour each day and reducing customer service calls by 80%. By eliminating data silos, automating tasks, and enhancing security, Sana Commerce Cloud has empowered their teams to work more efficiently and collaboratively.
This increased efficiency has not only improved internal processes but also enhanced their ability to provide market-leading customer service. With Sana Commerce Cloud, Harrison & Clough is well-equipped to continue its success in the ever-evolving digital landscape.
Case Study Snapshot
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