Technology Snapshot
Technology Type
Freshdesk Overview
Freshdesk by Freshworks is an award-winning cloud-based customer service software that gives you everything you need to deliver exceptional support. It focuses on cross-functional team collaboration and its omnichannel engine streamlines customer conversations across multiple channels including email, phone, chat, and social media.Launched in 2010, Freshdesk is used today by over 150,000 companies including Honda, Pearson, UNICEF, Cisco, and Azimo. Freshdesk’s parent company is Freshworks Inc.
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